Last updated: January 7, 2019
How We Collect Information
True North Team Building may collect personal information from you in the following ways: (1) directly from your verbal or written input (such as by consenting to receiving marketing emails); (2) automatically through True North Team Building’s website technologies including tracking online, such as by Web cookies (which are small text files created by websites that are stored on your computer), by smart devices, by combining data sets, by collecting data from a browser or device for use on a different computer or device, or by using algorithms to analyze a variety of data such as records of purchases, online behavioral data, or location data; or (3) by closed-circuit television (if visiting our premises).
Information You Provide
The types of personal information that True North Team Building collects directly from you may include:
- Contact details, such as your name, email address, postal address and telephone number;
- Internet Protocol (“IP”) addresses used to connect your computer to the Internet;
- Educational and professional interests;
- Tracking codes such as cookies;
- Usernames and passwords;
- Payment information, such as a credit or debit card number;
- Comments, feedback, posts and other content you provide to True North Team Building (including through a True North Team Building website);
- Communication preferences;
- Purchase and search history;
- Location-aware services, the physical location of your device in order to provide you with more relevant content for your location;
- Information about your personal preferences, hobbies and interests; and
- Communications with other users of True North Team Building’s services.
In order to access certain content and to make use of additional functionality and features of True North Team Building’s website and services, we may ask you to register for an account by completing and submitting a registration form, which may request additional information.
If you choose to register and sign in by using a third-party account (such as your Facebook account), the authentication of your login is handled by the third party, and any personal information collected during that third-party login is not covered by this policy. True North Team Building will collect your name, email address and any other information about your third-party account that you agree to share with us at the time you give permission for your True North Team Building account to be linked to your third-party account.
Information We Receive From Other Sources
True North Team Building may receive information about you if you use any of the other services we provide. We also work closely with third parties (including, for example, business partners and sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, academic institutions, search information providers, and credit reference agencies) from whom True North Team Building may receive information about you.
Use of Your Information
True North Team Building may use your personal information in the performance of any contract we enter into with you, to comply with legal obligations, or where True North Team Building has a legitimate business interest in using your information to enhance the services and products we provide. Legitimate business purposes include but are not limited to one or all of the following: providing direct marketing and assessing the effectiveness of promotions and advertising; modifying, improving or personalizing our services, products and communications; detecting fraud; investigating suspicious activity and otherwise keeping our site safe and secure; and conducting data analytics.
In addition, we may use your information in the following ways (after obtaining your consent, if required):
- To provide you with information about products and services that you request from us;
- To send you periodic catalogues from True North Team Building;
- To provide you with information about other products, events and services we offer that are either (i) similar to those you have already purchased or inquired about, or (ii) entirely new products, events and services;
- For internal business and research purposes to help enhance, evaluate, develop, and create the True North Team Building website (including usage statistics, such as “page views” on True North Team Building’s website and the products therein), products, and services;
- To notify you about changes or updates to our website, services or products;
- To administer our services and for internal operations, including troubleshooting, data analysis, testing, statistical, and survey purposes;
- To allow you to participate in interactive features of our service; and
- For any other purpose that we may notify you of from time to time.
Personal information will not be kept longer than is necessary for the purpose for which it was collected. This means that, unless information must be retained for legal or archival purposes, personal information will be securely destroyed, put beyond use or erased from True North Team Building’s systems when it is no longer required or, where applicable, following a request from you to destroy or erase your personal information.
Disclosure and Sharing of Your Information
True North Team Building will not disclose to or share your personal information with any unaffiliated third party except as follows:
Where necessary in connection with services provided by third parties (i) who provide us with a wide range of office, administrative, information technology, production, payment, or business management services, and (ii) who are required to comply with this policy;
- Where you voluntarily provide information in response to an advertisement from a third party;
- Where your consent has been provided, with a third party such as an academic institution, school, employer, business or other entity which has provided you with access to a product or service through an integration or access code, information may be shared regarding your engagement with the service or product, results of assessments taken and other information you input into the product or service;
- Where True North Team Building is required to disclose personal information in response to lawful requests by public authorities and government agencies, including to meet national security or law enforcement requirements; to comply with a subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, to enforce our Terms of Service, or to protect the rights, property or safety of our services, users or others; and to investigate fraud; and
- Where all or substantially all of the business or assets of True North Team Building relating to our services are sold, assigned, or transferred to another entity.
If necessary, in connection with providing publishing services on behalf of third parties, such as institutions and societies, True North Team Building may disclose navigational and transactional information in the form of anonymous, aggregate usage statistics and demographics information that does not reveal your identity or personal information.
Cross Border Transfers
True North Team Building may transfer your personal information outside of your country of residence for the following reasons:
- In order to process your transactions, we may store your personal information on our servers and those servers may reside outside the country where you live. True North Team Building has servers, a major office location and service providers in the United States. Such processing may include, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.
- In order to satisfy global reporting requirements, True North Team Building may be required to provide your personal information to True North Team Building affiliates in other countries.
Disclosure in Chat Rooms or Forums
You should be aware that identifiable personal information–such as your name or e-mail address–that you voluntarily disclose and that is accessible to other users (e.g. on bulletin boards or in chat areas) could be collected and disclosed by others. True North Team Building cannot take any responsibility for such collection and disclosure.
We will use appropriate physical, technical and administrative safeguards to protect your data. Access to your personal data will be restricted to only those who need to know that information and required to perform their job function. In addition, we train our employees about the importance of maintaining the confidentiality and security of your information.
As is true of most websites, we gather certain information automatically. This information may include IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
For more information on cookies, please click here. (need a hyperlink to cookies section here)
You have the right to make a written request to be informed whether or not we hold or process any of your personal information (by emailing firstname.lastname@example.org. In your written request, you may:
- Request that we provide you with details of your personal information that we process, the purpose for which it is processed, the recipients of such information, the existence of any automated decision making involving your personal information, and what transfer safeguards we have in place;
- Request that we rectify any errors in your personal information;
- Request that we delete your personal information if our continued processing of such information is not justified;
- Request that we transfer your personal information to a third party;
- Object to automated decision-making and profiling based on legitimate interests or the performance of a task in the public interest (in which event the processing will cease except where there are compelling legitimate grounds, such as when the processing is necessary for the performance of a contract between us);
- Object to direct marketing from us; and
- Object to processing for purposes of scientific, historical research and statistics.
Where applicable under your local laws, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent, which we will seek before collecting your personal information. You can exercise your right to prevent such processing by checking certain boxes on the consent forms we use when collecting your personal information. If at any point you wish to review or change your preferences you can use the “opt-out” or unsubscribe mechanism or other means provided within the communications that you receive from us or by sending an email to email@example.com. Note that you may still receive transactional communications from True North Team Building.
Any comments, complaints or questions concerning this policy or complaints or objections about our use of your personal information should be addressed by directing your comments to True North Team Building at firstname.lastname@example.org.
What is a Cookie?
Cookies are small data files that your browser places on your computer or device when you visit websites. Cookies are therefore unique to your browser. Cookies help your browser navigate a website, although the cookies cannot collect any information stored on your computer or device or in your files.
Why do we use them?
- to learn more about the way you interact with our content
- to help us improve your experience when visiting our website;
- to identify errors and resolve them;
- to analyze how well our website is performing
The key reason for using cookies, however, is to make visits to our website more convenient, more efficient and more user-friendly for you.
Types of Cookies
Most of the cookies we use are session cookies. Session cookies are stored only for as long as you stay on a site. When you leave, the cookie is removed from your computer. This type of cookie is usually placed as soon as you arrive on the site and is used to identify you uniquely as you navigate so that we can ensure that any choices you make are correctly applied to you. A session cookie is randomly generated and looks similar to this: A91E999014ECDFDDBB533E9550D2F9D6
Persistent cookies are placed on your computer and stay there when you leave a site. We use them to remember, for example, your login details for the site if you click ‘Remember me’, or any personalization settings you make. You can delete or disable this type of cookie at any time by adjusting the privacy settings on your browser.
First-party cookies are those placed on your computer or device by your browser when you visit a website. This type of cookie is not generally used by True North Team Building. Some sites use it for security services such as login and shopping carts, and additional functional services such as personal settings.
Third-party cookies are those placed by other websites or organizations when you visit a site. For example, if you visit website A, organizations B and C who provide services for website A and its users may place a cookie on your computer. This type of cookie is most commonly used for tracking and analysis – for example, to provide data back to the operator of website A about which pages are visited most frequently. We may also use a third party service to facilitate delivery of video to your browser; to support you in making comments or participating in discussions; or to help us make recommendations to you as you browse our site. As you navigate the True North website you may receive third-party cookies. Analytics cookies are set by companies who give us specialized tracking data so that we can improve the way our website works, and count the number of visitors or gauge the popularity of a particular feature. These cookies do not collect personal information; they allocate a number to identify each individual user and the user’s navigation route through the site is recorded against that number. These analytics cookies expire at the end of any session.
Some social networking and sharing sites may place cookies or web beacons on our site to collect certain anonymous information when you visit our site. These companies may use non-personally identifiable information during your visits to our site in order to provide advertisements about goods and services likely to be of interest to you.
We use Google technologies to serve advertisements and to track and report on advertising response rates. No personal information is collected or reported.
We allow additional third-party companies to serve ads and/or collect certain anonymous information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) when you visit our website. These companies may be placing and reading cookies in the cookie file of the browser on your computer or device using web beacons or other technologies to collect information in the course of ads being served on this website. These companies may use such anonymous information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or third party web beacon to collect this information.
How do I reject and delete cookies?
The privacy settings in your browser will enable you to customize your cookie settings, including deletion and disabling them. Typically, you will find the controls under the browser’s ‘Options’ or ‘Preferences’ menu. The exact level of customization will depend on your browser; refer to your browser’s help facility or to websites operated within your country of residence.
Changing your cookie settings, including deletion and disabling them, may mean that the functionality of the site and your ability to use some of its features is affected. You will still be able visit our website but you may not be able to access all of the content on True North Team Building’s website and some of the functions may not operate correctly.